Returns, Exchange & Refunds

Return & Refund

 First, we recommend you to call back our Hyangla Support Team to see if we can solve your issue and save you the trouble of returning your item.

Then, if you’re still having problems, try this…

If you’ve had it for 24 hours or less, then get in touch in live chat or call back to Hyangla Support Team, If the item is faulty, you’ll get the choice of a repair, replacement or refund.

Live Chat is the quickest way to talk to a real-life person at Hyangla. It's available every day from 8 am-10 pm.

Every order from www.hyangla.com.np  has a 24 Hours return or refund guarantee on most items. This entitles you to claim a refund or replacement within 24hours of receiving your items. To make a claim, please follow one of the options below.


  1. If any of the items you have received is wrong, damaged, defective or not as *described on the website, we will arrange a full refund or replacement along with free shipping.

  2. We are focusing on providing high-quality items for you. However, if you received the items does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

  3. If you purchase items and we are unable to ship them out due to a stock shortage, we will contact you by E-mail/SMS/Call. We will offer you the choice to either refund or wait for stock.

  4. If your Online Payment account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 24 hours, we will automatically refund the order.

Return Process

1. Please include the following information in the return package: 

  • Your proof of  purchase,
  • The Item should be unused, in its original packaging and tag should not be removed and a re-sellable condition.
  • Order number and product SKU of the item(s) you want to return. 
  • Shipping label (outside the package) / Invoice. 
  • Reasons for return.

Please call or e-mail and show the item of the problem to us, for example, show the photos of item(s) quality-related issue or wrong size to us by e-mail.
We will refund you after we have received your package and inspected it.

2. Return
Please contact us before returning any item for a refund. If we approved your refund request, we will arrange and send someone to pick up item.

3. Assurance of Authenticity

  • Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on food, jewellery, lingerie, underwear, swimwear, Perfumes & Cosmetics.

  • Flash sale items with No-Return Policy.

  • Please contact us no later than 24 hours after you have received your order.

  • We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

  • Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

  • We will send you an email or call once your return request has been successfully processed.

  • Hyangla / www.hyangla.com.np reserve the right to a final decision on the interpretation of these return policies.

Shipping Fee

You will pay for all shipping fees.

If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us


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